If you find that your emails are not sending or intermittently sending, check the known causes below:

  • Windows Firewall is Enabled. Be sure to turn it completely off. You may View this link for instructions
  • Insufficient wifi speed or connectivity. A weak signal or low bandwidth on wifi or 4G/LTE can cause emails to not send, be delayed or send intermittently
  • Insufficient Network Privileges. If using wifi at a hotel, convention center, etc - the establishment may have protocols in place on their network that prevent unauthorized software from sending/receiving
  • Proper access not allowed when using SMTP. For example, gmail requires that you 'allow access to less secure apps'. If using Gmail, you may view this link for instructions. Other email providers may have similar requirements