Question: Why does my camera continue to disconnect in Social Booth?

Answer: There are 3 main reasons a camera will show as disconnected in Social Booth:


1.) Incorrect camera Settings on DSLR models

  • Ensure that your DSLR camera's 'Auto-off' feature is disabled in the camera menu.

2.) Faulty USB cable

  • Ensure that the USB cable coming from the camera into the PC or USB hub is not faulty. 
  • Disconnect and reconnect USB cable.
  • Swap with a new cable.

3.) Faulty USB Hub

  • Ensure that the USB hub is functioning correctly. 
  • Try swapping ports of USB devices connected to the hub to see if the problem moves. 
  • Ensure that the hub is getting power.