Troubleshooting Guides - Software: Photo Booth Upload
The following is a compilation of frequently encountered User Errors and observations:
Windows Firewall is not turned off (or has turned back on after...
Fri, 4 Aug, 2017 at 10:08 AM
If you are experiencing either freezing after the countdown or a message that the camera is disconnected: Reseat the camera usb cable both where it plu...
Tue, 28 Jan, 2020 at 2:24 PM
The resolution for PBU constantly shutting down is to update your Graphics drivers from Intel's website. You may follow the steps below: To find the...
Wed, 2 Aug, 2017 at 12:46 PM
If you find that the Sharing options you enabled are not populating once a photo session is complete, check the following: You have the correct Event sele...
Thu, 26 Apr, 2018 at 3:23 PM
It is normal for the Sinfonia Printer to display a message saying 'Printer not connected' when you first power on your photo booth. This message wil...
Tue, 24 Apr, 2018 at 10:41 AM
If you find that printing is not working with PBU, confirm one of the following scenarios: 1. The Print button does not appear once a photo session is c...
Thu, 26 Apr, 2018 at 3:46 PM
Follow the steps below if you are getting the 'unhandled exception' error
Reinstall Helper
If Helper will not run after reinstallation, unin...
Wed, 2 Aug, 2017 at 12:49 PM
Follow the steps below if files are not saving to the Output folder:
Check PBU Processor. Failed files can be retried or deleted.
If still not proce...
Wed, 2 Aug, 2017 at 12:51 PM
If the PBU software is freezing, it is very likely due to a communication issue with the camera. Perform the following: Check USB Cable Close PBU. Re-...
Wed, 8 Jan, 2020 at 11:29 AM
If you find that your emails are not sending or intermittently sending, check the known causes below: Windows Firewall is Enabled. Be sure to turn it c...
Tue, 14 Jan, 2020 at 1:10 PM