Troubleshooting Guides - Software: Photo Booth Upload

Troubleshooting Guide: Common Mistakes/User Errors
The following is a compilation of frequently encountered User Errors and observations: Windows Firewall is not turned off (or has turned back on after...
Fri, 4 Aug, 2017 at 10:08 AM
Troubleshooting Guide: PBU keeps shutting down
The resolution for PBU constantly shutting down is to update your Graphics drivers from Intel's website. You may follow the steps below: To find th...
Wed, 2 Aug, 2017 at 12:46 PM
Troubleshooting Guide: My event(s) are not showing up in PBU, or my share options are not showing
If you find that the Sharing options you enabled are not populating once a photo session is complete, check the following: You have the correct Event sele...
Thu, 26 Apr, 2018 at 3:23 PM
Troubleshooting Guide: Printer says not connected
It is normal for the Sinfonia Printer to display a message saying 'Printer not connected' when you first power on your photo booth. This message w...
Tue, 24 Apr, 2018 at 10:41 AM
Troubleshooting Guides: Printing is not working with PBU
If you find that printing is not working with PBU, confirm one of the following scenarios: 1. The Print button does not appear once a photo session is c...
Thu, 26 Apr, 2018 at 3:46 PM
Troubleshooting Guide: The Helper Tool is giving an 'unhandled exception' error
Follow the steps below if you are getting the 'unhandled exception' error Reinstall Helper If Helper will not run after reinstallation, un...
Wed, 2 Aug, 2017 at 12:49 PM
Troubleshooting Guide: Files are not saving to Output folder
Follow the steps below if files are not saving to the Output folder: Check PBU Processor. Failed files can be retried or deleted. If still not proce...
Wed, 2 Aug, 2017 at 12:51 PM
Troubleshooting Guide: Camera keeps disconnecting or computer is freezing
If your camera is disconnecting and the the PC freezes, perform the following steps: Turn off camera, plug it into a different USB port. If using a dum...
Wed, 2 Aug, 2017 at 12:53 PM
Troubleshooting Guide: My emails are not sending in PBU
If you find that your emails are not sending or intermittently sending, check the known causes below: Windows Firewall is Enabled. Be sure to turn it c...
Fri, 6 Apr, 2018 at 2:10 PM
Troubleshooting Guide: PBU/PPU is not posting to Facebook
If you have Facebook options enabled in PBU/PPU, but nothing is being posted, it's likely due to one of 2 reasons: 1) Your Windows Firewall is enabled,...
Fri, 11 Aug, 2017 at 3:31 PM