If you find that your printer is not showing up in Devices and Printers check the following:
- Ensure your printer power is plugged in to a live outlet, and the printer is powered on
- Ensure your USB cable coming from the PC/Hub to the Printer is connected. If necessary, try a different USB cable
- Check for any error lights on the printer
If you find that your printer shows up as an unrecognized device in Devices and Printers
- Check all of the components above
- Simply try turning the printer off and back on
- Ensure that Windows Updates are NOT disabled, as this can cause handshake issues between the Printer and the PC
- Uninstall the Sinfonia drivers in Windows, and then re-install the drivers from this site
Sinfonia Support can also be reached at:
Phone: 732-271-7328
Email: supporttech@sinfoniaphoto.com